How accurate are the breathalyzers sold by Xunga.com?
With the exception of the Key Chain Breathalyzer, very accurate. The Key Chain Breathalyzer is a novelty-grade unit and provides an approximate range of the subject's blood alcohol content. The AlcoHAWK ABI and AlcoHAWK Pro use advanced semiconductor sensors and have an accuracy level of ±0.01% at 0.10% BAC. The AlcoHAWK ABI, AlcoHAWK Pro, AlcoHAWK Precision, AlcoHAWK Slim and AlcoHAWK Elite all provide an exact blood alcohol level (BAC) reading to one hundredth of one percent. Some law enforcement organizations actually use the AlcoHAWK Pro testers as preliminary alcohol screening devices.
How do I use my breath alcohol tester?
For most models, users simply blow through the mouthpiece for 2-4 seconds. The sensors measure the alcohol level of air in the deep lungs. Testing is most accurate if subjects have not consumed food or alcohol 15 minutes prior to testing.
Why do I need a breath alcohol tester? Aren't they just for police?
Alcohol breath testers (i.e. breathalyzers) are a great tool for everyone. People are often unaware of their precise intoxication level. Different factors like a person's weight, muscle mass, and recently consumed food or beverages all affect a person's blood alcohol content (BAC). Just because a person may act or seem sober does not mean that they are.
I've just blown a 0.08% BAC. It's safe for me to drive home, right?
Absolutely not. There is no acceptable level of alcohol consumption that makes it safe to drive. Any alcohol that enters a person's body can impair reflexes, motor skills and cognitive abilities.
Does my personal alcohol tester come with a warranty?
Yes, all of our products are covered by the manufacturers' warranties. Please refer to the product order pages for additional information.
Ordering
How do I place an order?
There are several ways place an order. To order online with a credit card, scroll to the very bottom of a product page and click "Buy". You will be taken to a secure online checkout area to enter billing and shipping information.
Customers can also order by phone by calling toll-free (888) 211-5277. A customer representative can answer questions and take order information by phone.
We also accept payment by check or money order. Please send payment to:
Xunga.com Attn: Orders 1136 Montgomery St. San francisco, CA 94133
Please make checks payable to "Xunga.com" and include your name, address, phone number, and list the items being ordered. California residents must add 8.5% sales tax to all orders.
Does Xunga.com accept international orders?
Yes, we currently ship to nearly all international destinations. Simply click the order button to order online with a credit card. For large international orders, please call (888) 211-5277 or email info@xunga.com to get a price quote or for specific shipping information.
What credit cards does Xunga.com accept?
We currently accept Visa, MasterCard, and American Express.
Shipping and Handling
How much will it cost to ship my order?
There is a flat fee of $4.95 per order for shipping and handling. All items are shipped via USPS Priority Mail with Delivery Confirmation to ensure a safe and rapid delivery.
If you need your order shipped overnight, please call us at (888) 211-5277 for rush shipping options.
Sales Tax
Does Xunga.com collect sales tax?
Xunga.com is required by law to collect 8.5% sales tax on orders being shipped to California addresses. For orders being shipped outside of California, there is no sales tax added.
Returns, Refunds and Exchanges
How do I return my order?
All returns must be pre-approved and include an Return Authorization Number. Please contact us by phone at (888) 211-5277 or e-mail us at customerservice@xunga.com to request a Return Authorization Number. Once you receive your Return Authorization Number, please fill out a Return Authorization Form and follow the instructions for mailing the item in.
What is Xunga.com's return policy?
Any working item may be returned within 14 days of purchase for a full refund, minus a 15% handling and restocking fee. Defective items will be replaced free of charge.
My order arrived damaged. What should I do?
Please email customerservice@xunga.com immediately if any item arrives damaged. We will gladly replace it for you free of charge.
I decided I'd like to exchange my breathalyzer for a different one. What is your exchange policy?
We will gladly offer you a credit towards the purchase of a different breathalyzer from us if you are not satisfied with your original order. Please call or e-mail us for details.
Calibration
What is calibration?
Calibration is checking and adjusting the accuracy of a unit by comparing its results with a known value. For example, a known 0.080 %BAC gas concentration is blown into a breathalyzer, and the unit is adjusted to make sure it correctly reads 0.080 %BAC. It is important to calibrate breath alcohol testers periodically to maintain accuracy.
Which breathalyzers sold by Xunga.com can be calibrated?
The following breathalyzers can be calibrated:
Alcohawk ABI
Alcohawk Pro: Professional Edition
Alcohawk Precision
Alcohawk Slim
Alcohawk Elite
Bactrack
Does my order come "pre-calibrated"?
All breathalyzers sold by Xunga.com are factory calibrated and ready to use upon receipt. (This is sometimes referred to as "pre-calibrated.") We work closely with several manufacturing facilities to ensure accurate results for all models.
How do I know when my tester requires calibration?
Xunga.com recommends that the AlcoHAWK Series testers are calibrated at least once every 12 months to maintain accurate results.
Depending on usage, units may require more frequent calibration service. For example, subjects should always wait at least 15 minutes after eating or drinking before blowing into the tester. If a subject blows too soon after eating or drinking, this can damage the sensor and/or require an immediate recalibration.
Many professional customers have access to calibration systems and are able to verify accuracy throughout a unit's lifetime.
How do I get my breathalyzer calibrated?
Xunga.com offers a professional calibration service. To get your breathalyzer recalibrated, please click on the appropriate calibration order form:
